Since 1992 online since 1999
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FREQUENTLY ASKED QUESTIONS
EMAILS – You will receive an order confirmation email right away as well as a tracking email as soon as your order is all packed up. If you don’t receive an email soon after placing your order please check your Spam/Junk folder. Be sure to add butterfly-designs.com to your contacts or safe sender list.
Can I change the frame colors?
We currently offer 2 stock frame colors, Black or White. We can re-frame any display in either color at no additional cost (there may be a 1 day delay for re-framing).
We also offer custom color framing in any color at a small additional charge and with a minimum order of at lease $250.00 (please contact us for more details if that is something that you might be interested in). Contact
How long does it take from the time I place an order until it is shipped?
Most orders are shipped within 1-2 days. All orders are shipped via USPS Mail with tracking and insurance.
We ship every order as quickly as possible and we will email you tracking information as soon as your order is packed for shipping.
All items are made in and shipped from South Dakota U.S.A.
How much does shipping cost?
All orders are shipped for free.
Are your insect displays guaranteed?
We offer a 100% 30 day product guarantee,
If you are not happy with any item for any reason you can return it for a refund or credit towards another purchase whichever you prefer. You can return any items to us within the 30 day period just contact us first for a return authorization. Custom printed products & custom built displays are not returnable.
If for any reason any display arrives damaged we will replace it for free.
The only thing that we ask is that you let us know about the problem within 3 days of arrival.
Please keep all packaging along with the item in question and contact us here:
Do all of the butterflies and insects come with frames?
Yes all insects are mounted in real wood and 99% UV blocking glass shadowbox displays. All of the materials used are true archival materials and all of this is included at no additional charge.
Are all of the specimens real?
Yes they are real.
Where do your specimens come from?
They come from farms, aviaries, co-ops, breeders, collectors, traders and private individuals from around the world.
Are any of your specimens endangered?
Why are some of your butterflies and moths mounted verso or face down?
Most butterflies have completely different colors and markings on the inside and outside of their wings. When you look at a butterfly or moth what you see on one side may be completely different on the other side. About 3/4 of all butterflies and moths that we sell are available either face up or verso and some butterflies and moths only have interesting markings or colors on the outside (verso) so we only offer them that way.
Is the specimen pictured the actual one I will receive?
We do offer an ever expanding selection of hundreds of specimens that are the actual ones shown in the photos. You can find them in our One of a Kind category. Check back often as we are always adding new items to it.
Since we offer over 1700 items at any given time we do use stock photos for many of the specimens offered for sale (those that are not designated as “one of a kind” in the listing) but we do guarantee that every specimen that you receive will be as good as or better than the one pictured.
Do you sell to any countries outside of the US?
Unfortunately, we do not ship Real Butterflies or insects outside of the U.S. However, if you have a U.S. shipping address that we can ship your purchase to you are welcome to place an order.
Where are your displays made?
All of our items are hand made by us in South Dakota, U.S.A.
Do you sell just empty display cases?
No unfortunately, we don’t sell our display cases empty.
Will you frame specimens for me?
No, due to the fragile nature of insect specimens we do not offer a framing service.
Do you sell any specimens without the frames?
Any other questions?
You can contact us here Contact or call: